Orders are processed within 1-2 business days. Once your order is processed, you will receive a tracking number to monitor your shipment's progress. Delivery times will vary based on your location.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return your items within 10 days of receipt for a full refund or exchange. Products must be unused and in their original packaging. Please refer to our Returns & Exchanges page for more information.

Our Reed Diffusers and Candles come in different sizes. For Reed Diffusers, the most common size is 150ml, offering a perfect balance of fragrance strength and longevity. Our candles are also available in various sizes. Please check the individual product pages for specific sizes and refill options.

Refilling your Chapters Reed Diffuser is simple. Pour your chosen fragrance into the diffuser and insert the reeds. For the best scent distribution, we recommend using all of the reeds. If you prefer a lighter scent, simply adjust by using fewer reeds. The diffuser should be placed in a well-ventilated space for optimal fragrance diffusion